Housing Community Service Officer

Role of a Housing Community Service Officer

The role of the Housing CSO is to provide outstanding quality customer service to the students, staff, faculty, and visitors of FAU. As a HCSO, your primary role is to observe and report and to be a front desk resource to residents. HCSO’s serve as the primary contact person for visitors, students, and most importantly to our residents.

Application Process Timeline
Date Process Item
Monday, Jan. 20, 2020 Application Opens
Monday, Feb. 10, 2020 at 11:59 p.m. Applications close
Thursday, Feb. 20-21, 2020 Interviews Nations MPR from 9 a.m - 5 p.m. – you must be available on this day
Friday, March 6 CSO Job offers extended via FAU email
Application Qualifications

The minimum qualifications in order to apply are below. Should you not meet the following qualifications, you will NOT be eligible to apply. Please read carefully.

  • Enrolled as a full-time, FAU degree-seeking student for each semester of employment.
    • Undergraduate student status: registered for 12 (not to exceed 17) credit hours per semester.
    • Graduate student status: registered for a 9 (not to exceed 12) credit hours per semester.
  • Have an undergraduate cumulative GPA of 2.5 or a 3.0 (Graduate GPA) at the time of application.
Position Requirements and Expectations
  • Able to work at least 15 hours a week, including some weekends and break coverage.
  • Able to work at least one overnight shift of 12am-7am or 3am-7am a week
  • Available to attend Student Staff Training and other training sessions deemed necessary by the Department of Housing and Residential Education staff throughout the contract period, approximately 1 week prior to the start of the fall semester, and three to five days prior to the start of the spring semester.
  • Be in good standing with Florida Atlantic University and the Department of Housing and Residential Education (i.e. no disciplinary probation, outstanding financial obligations, etc.).
  • A respect for, and appreciation of, the diversity of the University Housing population.
  • Willing to work between the hours of 9 p.m. - 7 a.m. on weekdays, weekends as scheduled, during holidays (i.e. winter, spring, and holiday breaks) and between academic terms and university closures.
  • A commitment to personal and professional development while in the role, including but not limited to:
    • Exploring Self and Ideas
    • Engaging in the Community
    • Developing Culture and Competency
    • Strengthening Academic Success

This position is compensated $12.00 per hour.

Frequently Asked Questions

Frequently Asked Questions

If I live off campus can I still apply to be an HCSO?

How strict are you with the GPA guideline?
The GPA guideline is a Divisional expectation. If you do not have above a 2.5 cumulative GPA at the time of application to the position, you will NOT be deemed eligible to apply

What if I can’t make it to my interview?
Unfortunately, that will make you ineligible for hire, all candidates must attend the entire interview in order to be considered for hire. This cannot be rescheduled due to time constraints.

Can I choose the building/student demographic I work with?
No. Ultimately we are building a team to meet the needs of the building and the residents that live there.

I am graduating in December or Studying Abroad in Spring 2019 – can I apply?

I am a graduate student may I be an HCSO?
Yes, graduate students are eligible for the positon.

I am a transfer student may I be an HCSO?
Yes, transfer students are eligible for the position.

How many positions do you have available? What are my chances of getting a job?
There are a total of 36 HCSO positions available on our campus. Our number of returning staff each year fluctuates, making it hard to determine an exact number of how many new staff we need until right around the time we interview. However, those who were successful in the process, who we aren’t able to offer a position to immediately, will be placed in our Alternate Pool.

Do you have positions in the summer? How do I apply?
Yes, we have positions in in the summer. We will send out information to current and new hires as we approach summer. If there are remaining positions we will open an application process.

What is the Alternate Pool?
The Alternate Pool means that our staff deemed eligible and desirable to hire, however we may not have had the space or right “fit” for you to join the team at this time. We pull students from the Alternate Pool throughout the entire school year, your chances of being hired before the school year is over are high.

When will I find out when I’m hired?
Letters will be e-mailed on Friday, March. 6, 2020. If hired, you will also find out your building/staff placement, with the understanding that this assignment could change should the need arise within the department.

Can I have another on-campus job, while I am employed as a HCSO?
No, HCSOs are not allowed to have another on-campus employment.

2020-2021 DA Selection process will open Monday, Jan 20, 2020


For more information about the Desk Staff Selection Process, e-mail CSOselection@fau.edu

If you have never worked for or been employed by FAU, in addition to completing a Student Assistant Application form for the Department of Housing and Residential Education, you are required to complete the on-line Student Application through PeopleAdmin (FAU on-line database) before you are eligible for FAU employment. You can access it through the FAU Employment site and "Create Application". Select Student Application. Please do this as soon as possible. Also if you have never worked for or been employed by FAU, go to the FAU Student Employment site and click on "Just Hired" to see what steps you must follow and forms you need to complete to be employed.

If you are interested in a long term career with Florida Atlantic University please visit FAU Employment for the current FAU career opportunities.