The mission of the Office of Student Financial Aid is to offer a comprehensive financial aid program that attempts to meet the financial needs of all University students. This office utilizes aid programs from all sources for which students are believed to be eligible. In addition, this office uses these programs in ways to assist students in achieving a quality education by supporting their academic and vocational objectives.
Keeping service to students and families at the heart of our organization. We believe:
Customers are the most important people in any business and our customers are students.
- Students are the purpose of our work; they do not interrupt our work.
- Students and their families are an essential part of our business; they are not outsiders.
- Students deserve the most courteous attention we can give them; they are the lifeblood of the University.
We will achieve excellence in all our services by building strong, positive relationships with individuals and organizations inside and outside the University. We believe that it is our team-oriented staff that will assure the achievement of our vision.
CORE VALUES: SERVICE
SATISFACTION - Our goal is to provide the highest quality service. We continually assess how our clients perceive us, evaluate the outcomes of new ideas, and strategize ways for improvement.
EMPOWERMENT - We will provide the training and resources to empower our employees to make sound and ethical decisions within Federal, State and University guidelines, in order to contribute in meaningful ways to the overall improvement of our office.
RELATIONSHIPS - We strive to increase mutual respect, communication, and understanding by encouraging the highest level of cooperation within our office, with other University academic and administrative departments, and external agencies.
VALUES: Based upon personal responsibility, accountability, reliability, and sincerity, we will serve our clients and the community with integrity and consideration.
INNOVATION: With constant attention to technological advancement, we will create an environment to ensure our systems are continually improved to enhance the delivery of financial assistance to students and families.
COMMUNICATION: We continually seek ways to improve communication within our office, the University community, and outside agencies. We strive to maintain clear, concise, and current information that is easily accessible to all.
EXCELLENCE......... is our common goal, and professionalism is our standard.