Contacting Your Financial Aid Counselor
Students are assigned financial aid counselors at the time their FAFSA is loaded to the FAU system.
Students with financial aid questions are encouraged to first review the Frequently Asked Questions. Should their question remain unresolved, students are encouraged to contact their assigned counselor by email with their financial aid questions. Students may obtain the name and email address of their assigned financial aid counselor by completing the following steps:
- Log on to MyFAU
- Click on the "FAU Self-Service" link on the left hand side
- Click on the "Financial Aid" tile/box
- Click on the "Financial Aid Status" tile/box
- If prompted for Aid Year, select aid year for which you filed a FAFSA"
- Your counselor's name and email address will appear at the top of the screen.
Students who are unable to complete the above process to obtain their counselors name and email address should complete the following steps below based on the condition which matches their circumstances:
I have not yet completed a FAFSA and have questions about completing the FAFSA.
Students should first reveiw the general instructions on "Applying for Financial Aid" webpage. Here you will find a link to the FAFSA website and FAU School Codes.
If, after reviewing the above material, students still have questions regarding filling out the FAFSA, they should come to the FAU Office of Student Financial Aid or contact the office by phone at (561) 297-3530.
I have filled out a FAFSA and confirmed on www.fafsa.gov that FAU has received it, but I am still unable to obtain my counselor contact information through the process described above.
a) Make sure the aid year you are inquiring about (in the drop-down box) on Self-Service matches the year for the FAFSA that you have filed.
b) If the matching award year is confirmed and the information remains inaccessible, send an email to Chrissy Gass (email@example.com) stating you have confirmed FAU has received a transmission of your FAFSA but you cannot access your financial aid information through MyFAU. Please make sure to include the following in your email: your last name, first name, FAU Z-Number and date of birth.
I am a Bright Futures recipient and cannot review my Bright Futures Award.
The Florida Department of Education (OSFA) ultimately determines your eligibility for Bright Futures scholarships. Our office will post your award when OSFA confirms your eligibility. Please contact Jonathan Bovinet (firstname.lastname@example.org) for questions or concerns about your Bright Futures award.
I am a recipient of an outside scholarship which does not require a FAFSA and need to contact someone regarding processing questions.
The donor should send the scholarship notification letters and/or certification requests to the Office of Student Financial Aid on the Boca Raton Campus. Within five (5) business days of our receipt of the notification letter, our office will post the scholarship award. Please contact Jonathan Bovinet (email@example.com) for questions or concerns regarding your scholarship.
I am a Veteran receiving veterans education benefits and have questions about VA benefit processing.
Answers to common questions regarding veterans processing can be obtained at www.fau.edu/finaid/veterans. After reviewing this information, please direct any unanswered questions or concerns to:
Military and Veterans Student
Success Center is located in
the Student Union in Room 131
For more information, please
or call 561-297-4725.
Boca Raton/Main Campus Contact Information
(Students residing between West Palm Beach and North Lauderdale) :
Campus Address & Phone:
777 Glades Road, Bldg SU80 Rm 233
Boca Raton, FL 33431
Tel: (561) 297-3530
Monday - Thursday - 8:00am - 6:00pm
Friday - 8:00am - 5:00pm
FAFSA School Code: 001481
First 4 Letters of Student Last Name
|GIRB-HORS (plus Athletes)||Gerardo Guzmanfirstname.lastname@example.org||561-297-2557|
|Graduate Students & Special Programs||Suzanne Patonemail@example.com||561-297-2751|
|Barbara Stern||Assistant Director, Verification Supervisorfirstname.lastname@example.org||561-297-3518|
|Vera Rey Beach||Assistant Director - State Programs, Scholarships & Grantsemail@example.com||561-297-3525|
|Jonathan Bovinet||Coordinator, External Scholarshipsfirstname.lastname@example.org||561-297-0678|
|Shelley Wellington||Coordinator, Foundation Scholarshipsemail@example.com||561-297-1009|
|Gerardo Guzman||Coordinator, Athletesfirstname.lastname@example.org||561-297-2557|
|Julia Lampman||Financial Aid & Scholarship Specialist, Institutional Scholarshipsemail@example.com||561-297-2737|
|Doug Stupec||Assistant Director - Federal Programsfirstname.lastname@example.org||561-297-4052|
|Doug Stupec||Coordinator, Non-Need Loans (PLUS and Alternative Loans)||email@example.com||561-297-4052|
|Angela Ashley||Coordinator, Pell Grantfirstname.lastname@example.org||561-297-3527|
|Suzanne Paton||Coordinator, Graduate Programs & Compliance Officeremail@example.com||561-297-2751|
|Chrissy Gass||Records Specialist including ISIR loading (FAFSA)||firstname.lastname@example.org||561-799-8633|
|Tracy Boulukos||Assistant Provost & Director of Student Financial Aidemail@example.com||561-297-3531|
|Alex Laurent||Associate Director - Operationsfirstname.lastname@example.org||561-297-3528|
|Paul Agostinelli||Associate Director - Technical and Business Operationsemail@example.com||561-297-3532|
|Eldina Visnjic||Enrollment Management Business Managerfirstname.lastname@example.org||561-297-0232|
|Maria Faber||Fiscal Operations Officeremail@example.com||561-297-2738|
|Beata Bregman||Accounting Specialist - Reconciliation and R2T4firstname.lastname@example.org||561-297-3529|
|Caitlin Siat||Senior Financial Aid Officer - Reconciliation and R2T4email@example.com||561-297-4618|
|Susan Schuknecht||Financial Aid Administrative Support and Events Specialistfirstname.lastname@example.org||561-297-3522|
Ft. Lauderdale/Davie Campus Contact Information
(Students residing in North Lauderdale and any cities South & West of North Lauderdale) :
Campus Address & Phone:
3200 College Avenue Bldg LA-122
Davie, FL 33314
Tel: (954) 236-1229
Monday & Thursday - 8:30am - 6:00pm
Tuesday & Wednesday - 8:30am - 5:00pm
Friday - 8:30am - 3:00pm
FAFSA School Code: E00584
|Derek Phillips||Associate Director - Student Financial Aidemail@example.com||954-236-1230|
|George Costa||Senior Financial Aid Officerfirstname.lastname@example.org||954-236-1232|
|Regina Thomas||Senior Financial Aid Officeremail@example.com||954-236-1134|
Jupiter/MacArthur Campus Contact Information
(Students residing in West Palm Beach and any cities North & West of West Palm Beach) :
5353 Parkside Drive Bldg SR-134
Jupiter, FL 33458
Tel: (561) 799-8697
Monday & Thursday - 8:00am - 7:00pm
Tuesday & Wednesday & Friday - 8:00am - 5:00pm
FAFSA School Code: E00830
Charles E. Schmidt College of Medicine
Office of Medical Student Financial Aid
Ellen Gomes, Associate Director
Community Part-Time Jobs - Boca Campus:
Office Hours: Monday - Friday 8:00am - 5:00pm
Office of Veteran Affairs Representative - Boca Campus:
Office Hours: Monday - Friday 8:00am - 5:00pm
If you have any comments or concerns with this website, please contact the Financial Aid Webmaster.